Privacy Policy

Personal Information
Personal information about visitors to this website is primarily collected when knowingly and voluntarily submitted. Personal information can include your name, address, e-mail address and phone number.

This data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

In rare circumstances, we may seek to collect information from third parties but in this event, all reasonable steps will be taken to make you aware of information sought and obtained.

Sensitive Information & Financial Details
Sensitive information can include such things as ethnicity, race, political affiliations, membership of professional bodies, criminal records and health information.

Financial details most commonly include credit card, debit card details or other means of electronic funds transfer. All financial data is collected and stored on a secure processing server.

Sensitive and financial data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

Further use of this information & disclosure
Information submitted by visitors to this site may also be used for secondary purposes closely related to the primary purpose. Personal and/or sensitive information will not be shared with any third parties except for the following circumstances:

You have consented to do so or where disclosure to third parties is a necessary in achieving the primary purpose such as third parties engaged to deliver To bring legal action against anyone interfering or compromising our rights or property or in instances where the law requires disclosure of information.

Security of Information
Information stored by us is protected from misuse, loss and unauthorised access or disclosure in line with internal company policy and procedure. Information that is no longer required for the intended purpose will be routinely destroyed on a periodic basis as determined by company management.

Access to Information
You have the right to access, update or remove personal information from our database. If you wish to access information, opt-out of further communication or lodge a complaint please do so in writing or e-mail (details below).

This Privacy Policy may change from time to time, please consult or offices for the latest version. Any enquiries relating to our Privacy Policy may be directed to:

Business contact details:
Telephone: (07) 3800 4762

  • I had Cascade pools installed our pool over 7years ago, it is well built and had only the pumps fail which is a manufacturer issue, not distributor. Jason and the team have been very responsive with help to get the pool up and running again in no time. He is always on hand to offer advice and help where needed. Today my skimmer box had an issue and Jason had another one available at a very reasonable price. I would recommend cascade pools for price, service and quality.

    A. Clarke
  • Earlier in the year Cascade Pools built our beautiful in-ground pool! And she really is a beauty. I am someone who is very risk adverse and likes to have control in any given situation. Just the thought of building a pool caused me considerable stress! We researched for months and spoke to countless pool companies and received many quotes. We finally decided to contract Cascade Pools and all our research really paid off. Why we ultimately choose Cascade comes down to a number of points. Firstly, they are a very honest and professional company. They did not have the cheapest quote but they didn't hide the *real* costs of building a pool either like some of the other companies did. They didn't use high pressure sales techniques, respected the budget we had in mind and offered expert advice when we needed it. The communication was timely and after pool build care was excellent. We never maintained a pool before our pool now and they answered all our questions in the weeks/months following the completion. They even offered to come back to our place if we needed the help. I honestly can't recommend them enough! All the scary stories we read online about pool builds gone wrong and our experience couldn't have been better! We are absolutely loving our pool. And for the record, what they built for us was an 8x4m solar heated, formal pool with cathedral entrance, shallow end to a depth of 2m at deep end, with a retaining wall with water feature.

    Cristina, Darra
  • I employed Cascade Pools earlier this year to help me with a tricky situation of demolishing an aged/ugly pool and renovate to a modern crisp version. Jason helped me with a modern design whilst reclaiming valuable backyard space for the dogs and kids! Clever and gorgeous!
    Everyone I have dealt with from Cascade Pools has been so customer focused and professional. This includes the administration staff, sales, all trades including concreting, tiling, plumbing, fencing, compliance and electrical. Nothing is too hard for this company and everyone has lovely manners and follow through.
    Although normally a new pool is a challenge for a construction site this was the easiest and surest part of my renovation. I knew every step along the way what was happening next and when.
    I cannot recommend Cascade Pools any higher! Definitely choose them!
    Thank you for everything.
    Mary.

    Mary, Hendra
2015 SPASA Australia Gold Award
2014 SPASA Australia Silver Award
SPASA Queensland Award of Excellence 2013 – Traditional pool
SPASA Queensland Award of Excellence 2013 – Natural pool
SPASA Queensland Award of Excellence 2013 – Indoor pool

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