Our experience with Cascade Pools has been very very good. From our initial meeting with Chris with regards to the design aspects right through until the pool was completed was extremely positive.
Due to the time that was needed in relation to our entire project the communication from the entire team was great. Jason was always available to provide advice and updates and along with Sonya's updates we were always kept informed.
We are very happy with the completed pool. If you are looking to get a pool we highly recommend Cascade Pools.
I said this to Jason yesterday but please pass on my thanks to everyone involved in the build of our pool. It is absolutely fantastic and we are over the moon with the final product. You guys have a well earned Xmas and happy new year and in the meantime I will be passing your details on to everyone that asks about our new pool!!
I had Cascade pools installed our pool over 7years ago, it is well built and had only the pumps fail which is a manufacturer issue, not distributor. Jason and the team have been very responsive with help to get the pool up and running again in no time. He is always on hand to offer advice and help where needed. Today my skimmer box had an issue and Jason had another one available at a very reasonable price. I would recommend cascade pools for price, service and quality.
Earlier in the year Cascade Pools built our beautiful in-ground pool! And she really is a beauty. I am someone who is very risk adverse and likes to have control in any given situation. Just the thought of building a pool caused me considerable stress! We researched for months and spoke to countless pool companies and received many quotes. We finally decided to contract Cascade Pools and all our research really paid off. Why we ultimately choose Cascade comes down to a number of points. Firstly, they are a very honest and professional company. They did not have the cheapest quote but they didn't hide the *real* costs of building a pool either like some of the other companies did. They didn't use high pressure sales techniques, respected the budget we had in mind and offered expert advice when we needed it. The communication was timely and after pool build care was excellent. We never maintained a pool before our pool now and they answered all our questions in the weeks/months following the completion. They even offered to come back to our place if we needed the help. I honestly can't recommend them enough! All the scary stories we read online about pool builds gone wrong and our experience couldn't have been better! We are absolutely loving our pool. And for the record, what they built for us was an 8x4m solar heated, formal pool with cathedral entrance, shallow end to a depth of 2m at deep end, with a retaining wall with water feature.
I employed Cascade Pools earlier this year to help me with a tricky situation of demolishing an aged/ugly pool and renovate to a modern crisp version. Jason helped me with a modern design whilst reclaiming valuable backyard space for the dogs and kids! Clever and gorgeous!
Everyone I have dealt with from Cascade Pools has been so customer focused and professional. This includes the administration staff, sales, all trades including concreting, tiling, plumbing, fencing, compliance and electrical. Nothing is too hard for this company and everyone has lovely manners and follow through.
Although normally a new pool is a challenge for a construction site this was the easiest and surest part of my renovation. I knew every step along the way what was happening next and when.
I cannot recommend Cascade Pools any higher! Definitely choose them!
Thank you for everything.
We love our pool and can't wait for spring so we can dive in!!
We couldn't recommend Cascade highly enough. Thanks again.
You guys sure are great at customer service. Weâ€™ll be sure to use you again when we build our next home.
Thanks for the best experience of all trades we have engaged on our big project this last year and a bit.
The pool is great. We all love it.
Hi Sonya/ Jason/ Chris
We wanted to send an email to express our genuine thanks for the work that you conducted at our place, what a cracking result! What was a challenging job, having to access the yard through our neighbours, and significant earth works and the inclusion of hard landscaping, we are beyond happy with the end result.
During the entire project we appreciated the way in which you managed the relationship with the neighbours, the relative ease of resolving the inevitable issues that arise when doing any build, and having a team of tradies that were easy to deal with.
I would have no hesitation in recommending Cascade to anyone in the future, and it was great to deal with a company that had not lost sight of customer service. We wish you every furture success.
I would like to say what a pleasure it was to build a pool with Cascade Pools. Building anything is always stressful so I was dubious when getting quotes but stuck to the three suppliers whose advertisements looked professional so I did not get a dodgy job or problems.
The reason I picked Cascade? I was not totally price driven, although that of course was a consideration. The other companies had a very professional approach and their prices were reasonable. However it was Jason Barry's professional approach that stood out over theirs. Not only his professionalism but also his knowledge of the industry, products and local soils and advice that he was giving at the time of quoting. One of the other big things was their 8 star energy rated pump that the other suppliers did not have.
When we started construction his brother Chris took over the job. Nothing was too much trouble for him and he made sure that all times and dates were convenient for me. All done with a smile on his face. I even had to move an extremely heavy stone feature pond that belonged to my daughter and take it to her house. Chris said "we'll do that for you". They moved it and loaded it on my truck for me. Chris came down with his (blunt :)) chainsaw to trim up some tree stumps for me. Then came back with the sharp one. They were nothing to do with the pool installation. When I said in conversation that I was going to get someone to chop them off Chris offered to do it. He gave me advice regarding the pool fencing requirements, filling the pool, landscaping etc all the time a smile and friendly conversation. Most of their subcontractors turned up to the job smartly dressed in clean high vis wear and were pleasant and polite.
Communication with their office was with Sonya Barry and mainly by email. By the time I communicated with her she had already organised things as Chris had communicated with her from site. Efficiency at all times and smiley faces on emails made that a pleasure.
The fact that they offer 6 x monthly pool maintenance visits is also a bonus until you get used to maintaining it yourself.
All in all, what could have been a stressful experience was a pleasure and whilst I work long hours and had to fit their visits in to my day I think I will miss seeing Chris's smiley face and having a chat.
I would recommend them to anyone. If you are getting a pool get a Cascade Pool.
I have been very happy with all the service from your team. Again thanks to all of you at Cascade Pools, we have been very pleased with everything.
Cascade Pools was the successful tender on our project at Rochedale Lifestyle Estates. Their quote was precise, and the job costs came in on budget and on time. They were the only pool company that insisted on using commercial pumps and filtration equipment, even though it was slightly more expensive, in hindsight we are happy that we agreed to their suggestions, because our maintenance and running costs are now far lower than we allowed for. In the maintenance period after completion if there were any small problems, Cascade Pools had someone on site to rectify it within hours.
In closing cascade pools displayed a high level of professionalism in executing their contract. They continually demonstrated reliability and enthusiasm along with analytical thinking to ensure all targets were achieved on time and to a high standard. I found them to have excellent construction trade knowledge and technical skills.
It was a pleasure doing business with Cascade Pools, we will be using them on future jobs, and I cannot recommend them highly enough.
I would like to mention that it was great dealing with you, Jason and Chris. Out of all the quotes we received for the pool, you guys were the most professional and a pleasure to deal with. Thank you for your great service.
We have just completed the build on a 1.4 million dollar home at Bribie Island and I am happy to say that I not only would recommend Jason and Sonya at Cascade pools but I would use them myself again for a third time... how many times do you ever hear someone say they would happily recommend a pool company after one build let alone two so their great work is no fluke.
Jason not only builds a beautiful pool, he and his team are very conscientious and treat your property with great respect and are always very friendly. Jason's after sale service is also outstanding whether there are problems or small adjustments you would like to make.
If you are looking to install a pool and want a stress free experience and a quality finish Cascade are definitely your pool company.
A huge Thank you for giving us a wonderful experience in building our pool. You have a great team!!
I wanted to tell you guys what a great experience we had with you - it was absolutely fantastic. Will definitely recommend you to anyone we know who is looking for a pool.
Thanks very much to you, Jason and the team that work with you both, we are extremely happy with the pool and would recommend Cascade to anyone looking to build a concrete pool.
I am extremely happy with the final result and wish to thank you both very much for all your efforts. Jason, I appreciate that you were always available to talk through any issues or concerns, no matter how minor.
I would like to thank you Sonya, Jason and Chris for the tremendous work which was put into our pool, very professional and considerate throughout the building of the pool.
We felt very comfortable with Jason and his ideas for our pool. We looked at 3 companies and although the prices were all very similar for us it came down to the company representative who listened to our requirements and did not force their own views on to us.
Equipment standard and after installation care and service was another consideration. We felt that your company representation was very honest and we knew exactly what to expect. We didnâ€™t feel that there would be any nasty surprises.
Would just like to say we are very happy with our pool and the after completion service, and have recommended you to a number of people.
I never provide other than the truth when providing references to third parties, I believe that Jason has earned my following comments; - Attending to my initial inquiry was prompt and informative. - The quotation was competitive compared to other quotations. - The project plan provided was adhered to at all points. - The contract was completed as per contract and no disruption to our household or property was experienced. My company contracts to perform work for some of the major organisations, the roles were reversed in the contract with Cascade Pools. I believe it was I who was fortunate contacting Cascade Pools and at present cannot imagine how any other company could have performed at a higher level.